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Terms of Service

Last updated: 13 July 2026  ·  Orlando Lupoi, trading as Leadersolutions (ABN 77 543 251 392)

1. Acceptance

By accessing or using the Leader.ai platform (“Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree, do not use the Service.

2. Description of Service

Leader.ai provides AI-assisted lead qualification and engagement tools for businesses (“Clients”). The Service enables Clients to automate initial contact with prospective customers (“End Users”) via SMS, email, and other channels.

3. Permitted Use

You may use the Service only for lawful purposes. You must not:

  • Use the Service to contact individuals who have not consented under applicable law
  • Send spam, misleading communications, or impersonate any person or entity
  • Circumvent, disable, or interfere with security-related features
  • Reverse-engineer, decompile, or extract the source code of the Service
  • Use the Service in violation of any applicable law, including the Spam Act 2003 (Cth), the Privacy Act 1988 (Cth), the Do Not Call Register Act 2006 (Cth), or ASIC/ACMA regulations

4. Client Responsibilities

You are solely responsible for the content of all messages sent through the Service, for obtaining all required consents from End Users before initiating contact, and for complying with all applicable laws and regulations.

You must provide accurate information in the AI Profile and must not instruct the AI to make false or misleading representations.

5. AI-Generated Content

The Service uses large language models to generate responses. AI-generated content may occasionally be inaccurate. You acknowledge that Leader.ai does not guarantee the accuracy, completeness, or appropriateness of AI-generated content. You are responsible for reviewing the AI configuration and monitoring conversation quality.

6. Data and Privacy

The processing of personal data is governed by our Privacy Policy and, where applicable, our Data Processing Agreement. You agree to only submit personal data you are lawfully authorised to process.

7. Fees and Billing

Fees are charged per the plan selected at signup. All fees are in Australian dollars and exclusive of GST unless otherwise stated. We reserve the right to modify pricing with 30 days' written notice.

8. Intellectual Property

Leader.ai retains all intellectual property rights in the Service. You retain ownership of your data and the content you provide. You grant Leader.ai a limited licence to process your data solely to provide the Service.

9. Limitation of Liability

To the maximum extent permitted by law, Leader.ai's total liability to you for any claim arising out of or relating to these Terms or the Service is limited to the fees you paid in the 12 months preceding the event giving rise to the claim.

Leader.ai is not liable for indirect, incidental, consequential, or punitive damages.

10. Termination

Either party may terminate these Terms at any time with 14 days' written notice. Leader.ai may suspend or terminate your access immediately for material breach, including violation of the Acceptable Use Policy.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. You submit to the exclusive jurisdiction of the courts of New South Wales.

12. Contact

Questions about these Terms? Email us at legal@leader.ai.