A plain-English draft, written by us and not yet reviewed by a lawyer. It describes what the software actually does with data today.
Privacy
Last updated 15 September 2026
Two kinds of people
There are two sets of people in this, and it matters which one you are. There is you, who runs a business and pays us. And there are your customers, who contacted your business and end up in a conversation with software you configured. We hold their information on your behalf — it is yours, not ours.
What we hold about you
- Your name, email and phone number.
- Your business details: what you do, where you work, your hours.
- Whether you are paying, and what plan you are on. Card details are held by Stripe, never by us.
What we hold about your customers
- Their name, phone number and email — whatever they gave when they enquired.
- Every message sent and received in the conversation.
- What they said they needed, and any appointment that came of it.
- How they reached you: a missed call, your website form, an ad, an email.
Who else sees it
Only the companies that make it work, and only the part each one needs:
- Twilio — sends the text messages and handles calls.
- Anthropic — writes the wording of replies.
- Supabase — stores the data.
- Stripe — takes the payments.
- Google or Microsoft — only if you connect a calendar.
- Meta — if you came to our website from one of our ads, so we can tell whether the ad worked.
We do not sell anything to anyone, and we never will.
If you registered your interest
We keep what you told us — your name, business, phone number, email and your answers — so we can contact you about Leader before it opens. We will call, text or email you about that and nothing else. Ask us to stop and we will; ask us to delete it and it is gone.
Where it lives
Our servers are in Sydney. Some of the companies above process data overseas, including in the United States.
Stopping messages
Anybody can reply STOP to a message and they will never be contacted again, on any conversation, immediately. That is enforced by us and by the phone carrier, and it cannot be turned off by the business.
Asking for your data, or its removal
Email admin@leadersolutions.com.au and we will send you what we hold, or delete it. If you are one of your customers rather than a business, contact the business you enquired with — it is their data, and we act on their instruction.
How long we keep it
For as long as your account is open, and for a period afterwards where we have to for tax or legal reasons. Tell us to delete it and we will.
If something goes wrong
If data is ever exposed, we will tell the people affected and the Office of the Australian Information Commissioner, as the law requires.